Street Maintenance Responsibilities
Public Works Streets (Street Maintenance and Traffic) provides maintenance for town-owned streets and services for signs and traffic lights. The two groups strive to ensure safety of streets through cost-effective maintenance, patching and resurfacing of asphalt pavements, concrete repairs, storm drain and culvert repairs, street sweeping, snow and ice control, sidewalk repairs, and other street maintenance functions. Traffic control signs are installed at the direction of the public works manager, town board and the Engineering Division.
Report an Issue to Street Services
- Call Public Works at 704-664-4278 during normal business hours, Monday – Friday, 7:30 a.m. – 4 p.m.
- Report a pothole, traffic light outage, or a missing traffic sign on town streets.
- Report a sidewalk that is in need of repairs.
- Report a street light that is not working.
Snow & Ice Control
Snow removal is provided on town-maintained streets. Main roads are cleared first, with side streets and subdivisions being cleared after main roads are open. For ice control, the town uses a brine solution on roads before a storm if the weather conditions are right.
The storm water drainage system within the rights-of-way of town streets are maintained by the town. Storm water drainage systems outside the rights-of-way are the responsibility of the property owner.
Do not pile grass clippings, leaves, and trash near catch basins. When it rains, these items can clog the drainage system and cause problems.
To report problems (potholes, shrubs blocking line of sight at intersections, damaged street curbing/sidewalk, etc.) on a street within town limits, contact the Public Works Division by using the Street Maintenance Request form or phone at 704-664-4278. Callers are encouraged to leave their full name and phone number so town employees can return calls and follow-up on how the town is solving the problem.
The town sweeps streets within neighborhoods and on main roads.
Traffic Control Signs
To request a traffic control sign, contact the Public Works Division by phone at 704-664-4278. A traffic study will be conducted in cooperation with the police department and a recommendation will be made by staff to the town board for consideration.
Traffic signals are maintained by Public Works. However, the timing of traffic signals on state-maintained roads is controlled by the North Carolina Department of Transportation. Any traffic signal outages should be reported immediately to Public Works at 704-664-4278 or the Mooresville Police Department at 704-664-3311.